Softaken FAQ

May I Export items from selected Folder from PST or OST

Yes you can export selected items from PST or OST to EML,MSG and EMLX files. For OST Conversion,please try OST file Exporterand for PST try PST Mailbox Converter!

Does your software recover OST file format?

Yes,software can recover deleted items from your deleted (Trash) folder of Outlook. You can easily get back deleted items from OST file format.

What is the refund policy of softaken?

We have a 30 days money back policy for those clients whose refund request fall in any of the following categories:

In case the demo version is working without any interruption,but the full version was not working properly.
Our technical teams fails to guide you or resolve your problem regarding the software you have purchased from us.

In what cases refund policy is not worked?

Go through the cases under which the refund policy claim doesn't work:

Clients made shopping of the licensed version software without testing demo version.
Provided wrong email ID during filling up the details to shop full version of a tool
40% migration / conversion / recovery has been done by our software.

Are there any hidden charges or taxes included with product price?

Consumers don't need to worry for that. We don't charge extra and no tax. Deduction on tax is depended on country to country and according to the payment gateway policies.

How to upgrade my existing license

It is easy. Just make contact with our support team by writing an email or live chat with some of your details:

Order ID
Email ID used for shopping
Payment Receipt

Is your software perpetual?

Yes,our applications are valid for a life time. It is not limited,use the product as long as you want

How will I get the license of the ordered software;as a code or physical media?

You will get license/activation details of the program through email right after completion of the payment.

What to do if I don't receive the license key even I have made my payment timely?

It may happen sometimes due to network errors. You can feel free to request license by emailing us at sales [@] softaken.com or through live chat. Our technical experts will try to fix your issues in the soonest possible time.

I have shopped a program just by using my Credit Card – what happens now?

As the payment is processed (take a few seconds),you will get an email from us at your given email address. The email will carry the activation key (password) along with full version downloadable link.

I have not received my Activation Mail – what to do now?

It is advisable to check you spam mail box as sometimes mails go to the spam box. In case,you have not get your activation mail in one working day,please feel free to contact our support team at support [@] Softaken.com and provide your alternation email Id.

I have lost my Activation Code – what to do now?

If it happens,you can contact to our support team with the issue through email,skype or online chat. You will get back your activation code.