These days a large number of email clients are present for users. Some email clients are freeware while some are paid. Most of them are popular and are full of features. The Thunderbird email client is also one of them. It is a free,open-source and cross-platform email application.
Because of being open source and cross-platform,the Thunderbird email application has a wide acceptance. It is mostly used for sending,receiving and managing emails. If the application because of any reasons fails to receive emails then it's of no use. And the issue of not receiving emails is a common problem in Thunderbird email client and not just Thunderbird email client but many other applications.
In this article,we are going to discuss Thunderbird email not receiving problem.
Many reasons cause Thuderbird not receiving email issue,some of them are obvious like the wrong setting and some are exceptional. Let's have a look at all the issue that causes mail not receiving problem.
IMAP and POP Setting:There are some important settings that one has to make while creating the account on any email application. This applies to the Thunderbird application as well. Make sure while adding an email account in Thunderbird,you are entering all details correctly. Check if you have entered properties/value in Thunderbird matches the actual email provider. You need to check if the IMAP,POP setting in Thunderbird or other protocol correctly set.
Server Status:Check the status of the email server. Sometimes,there is an issue in the client-server,the server is down,having some technical problem. These issues often get over on their own. If you are unable to receive emails in the Thunderbird account,then check a few details,check if the problem is with the administrator server or Thunderbird email client. Check if the internet is running fine. Sometimes the slow speed of the internet also leads to such disruption.
Devices And Location:Login to your Thunderbird email client on a different device at a different location. Use different operating system device as well,such as Android or iPhone. If you can receive email on the device this way then most probably the configuration issue is causing the trouble.
Password:The other reason for not able to receive the email in the account could be you have changed the password of your account. It is important to note that any email client doesn't accept the changed password instantly. If you have changed your account password recently and have successfully logged in to your account with the old user ID and password,then it means,the email client has not updated the password. It happens with many email clients. In between,users forget that they have changed the password and keep accessing the account with old account details.
In this situation,you might not receive new emails in your account. If that is the case,you need to update details on Thunderbird so that it can connect with the server without issues. The path for the same is
Updates and Patches:In Thunderbird new version,the issue could be caused because of the Logjam patch,this is the recent update in Thunderbird. This applies to all Mozilla products including the Firefox browser as well. If your email provider doesn't support it,it will cause an issue connecting with the email client. The modern and popular email clients like Gmail support this,however,the less popular email clients don't support this.
If this is the case,then what could be done at the max is updating the email provider with their important security updates. The temporary fix for this issue is to disable this option using the add-on 'Disable DHE'. But we don't recommend this as it risks the data from hackers.
If you have installed anti-virus on your device,then check if it is intervening with your email client. Some anti-virus programs instigate with the system and stop certain applications temporarily. If this is the case,then you can fix it by stopping the anti-virus. Uninstall or stop your anti-virus and check if you have started receiving emails. If you are willing to send and receive emails enabling anti-virus then add Thunderbird to the safe application. This way,your anti-virus will not consider Thunderbird a virus.
The filter setting of the Thunderbird application could also be the cause of this issue. If any of the above methods didn't resolve the issue,then check the filter setting. If you are receiving a few emails but not all then probably you might have put a filter on a few emails. Check the filtering option in the email provider as well as Thunderbird and remove it if it is there.
Mails of email client get stored on the mail server. It is important to keep ample space on the server to receive new mails. For large service providers,it is not an issue,however,the corporate users have a limited server size. When space in the server gets filled,receiving new mails gets disrupted. If this is the issue then delete some mails,remove attachments or export them to some other place.
You can also get some tips from experts on how to create space on the server.
Conclusion:After working on all the above-mentioned methods,you would be able to resolve the Thunderbird mailbox not receiving mails issue. If the problem still prevails,then remove the Thunderbird application completely and reinstall and recreate the whole database.
